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Before you go: Confirm appointment time, who you’ll meet, parking/check-in details, any photo ID requirements, and whether you’ll see dining or an activity during the visit. Bring these items (if available): Questions to ask on site: During the tour: Observe staff-resident interactions,…

Why inspections matter. Online reviews and star ratings capture personal experiences, but Virginia’s Department of Social Services (VDSS) inspection records show what regulators found on site. Reading them alongside tours helps families make confident, apples-to-apples decisions. Step 1: Find the facility. Open…